“How to enhance consumer mobile game
purchase and usage experience“
To define the consumer needs during the mobile service purchasing and usage
To map the consumer journey
To define the optimized consumer offering
To define the right channel for the consumer offerings
Mobile game users want to get more supporting information and service to make a good decision for choosing i
• Pipeline Team
• Shipping/Logistics
• The User Experience Humans
*Henderson, NV, US
iv. SWOT Analysis
3. Organizational Culture
It’s the belief of Zappos that if you get the culture right, most of the other stuff like great customer service, or building a great long-term brand, or passionate employees
offers a high degree of customer service. That includes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery to and from(in case of return) customers.
- 365days return policy
- Real time delivery tracking on the map
→ High customer loyalty (75% repeat rate)
ii. Introduction to the CEO Tony Hsieh
Mr. Tony Hsieh is
I. Executive Summary
A. Customer Need
갓 시작한 연인들에게 있어서, 혹은 누군가의 연인이 되기 위한 준비 과정에 있는 사람들이 자기가 사랑하는 사람을 만날 때의 고민은 ‘어떻게 상대방을 기쁘게 만들 수 있을까?’ 에 대한 것이 대부분일 것이다. 사랑하는 사람을 기쁘게 만들어 주기 위해서 멋진 데이트
● Definition of digital nomads
Digital nomads are individuals who use technology and the internet to work remotely from any location in the world, allowing them to have a location-independent lifestyle. Digital nomads often work as freelancers, entrepreneurs, or remote employees for companies, and they typically use laptops, smartphones, and other digital devices to communicate and collabora