3. Kano Model of Customer Satisfaction
카노모델은 아래와 같이 가상의 상황과 질문을 만들어 고객이 만족을 느끼는지 불만족을 느끼는지에 기초한다.
-첫 번째 질문 : 기능적 질문으로써 제품이 요구사항을 가졌고, 만약 그 요구사항을 충족시켰다면 고객의 반응은 어떨까라는 질문
-두 번째 질문 : 역기능에
rate to physical factors for securement of environmental-friendly materials and skills and overlook the aspect of users in criteria. Like this, Green Building Certification have overlooked the users and process of using.
From these problems, this study will conduct investigation of occupants' satisfaction for studying focusing on users and indoor environment that greatly effect to users. Throug
rategies.
Third, to see purchase behavior and satisfaction of consumers, we had a survey method.
Finally, through these study process, we would offer the way Hite beer could retake top of beer market again.
Ⅲ. Basic Framework
This study consists of total 4 chapters and the main contents of each chapter goes as follows:
Chapter one is introduction, suggesting background of study
satisfaction aspect, inequity makes temporary employees disappointed. Although regular and temporary employees perform same work in same level, temporary employees have to receive less pay. Inequity causes anger of temporary employees, and forces them to work worse to meet the degree of the salary.
Sure, managers try to make norms to control performance of temporary employees, for example, monit
rates, and free pick-up also offers a terrific business rental program to save you more time and money
They offer 3 kinds of survices. Car rental survice, buying car survice and truck rental survice. And the customers can use the reception process in homepage.
Enterprise's executives believed that the company had become the largest rent a car company in the U.S. In terms of number of cars,