be helpful for getting a job in hospitality industry
3. I believe that a curriculum of hotel management department will be helpful for going to a graduate school ( major related to hotel management)
4. I am satisfied with an internship program.
Total Average
Correlation between satisfaction in education services and satisfaction in overall satisfaction about education service
in which organizations can fairly discipline employees.
조직이 공평하게 직원 징계를 하는 방법
5. Explain how job dissatisfaction affects employee behavior.
직무 불만족이 직원 행동에 미치는 영향
개인적 성향, 과업과 역할, 상사와 동료, 급여와 복리후생
직무 불만족
직무 철회 (행동 변화/ 신체적 직무 철회/ 심리적 직
In the second half of the 2012, there was a research measuring the satisfaction toward the family restaurants, price and the use of the family restaurants by asking 1000 consumers who are over 20 and have ever been to the family restaurants. According to the research, among the four major family restaurants in Korea, the “Outback” had the highest customer satisfaction, while the Ashley which
In forms of fully integrating personal computers and television
Emerging stage –difficult to predict, consideration of product
design and R&D
-content availability
-technology
-the number of subscribers
-options to watch home video
-differentiation (quality and content)
-major studios as distributors
-directly related to customer satisfaction
-DVD, VHS cass
majorindustries; → lodging industry and restaurant industry
3. Lodging industry in Korea
Chain hotels – Hotel Shilla
1) Vision
As the hotel management representing Korea,
it is looking forward of becoming the leader
of the hospitality industry by maximizing the
customer satisfaction services and the value
of the company
2) Mission
“High Quality Service Provider“