3) The general estimation about service quality and satisfaction
- In general service quality, 'bad' is 1people, 2.5%, 'not good is 2people, 5.0%, 'not sure' is 10people, 25.0%, 'a little satisfied' is 10people, 25.0%, 'satisfied' is 12people, 30.0%, and 'satisfied a lot' is 5people, 12.5%. The average is 5.10. This result presents that the service quality in customers perception is more than 's
People poured and drank coffee with a kettle.
Various brands of coffee shops appeared.
Must provide a special coffee.
A chance to experience a variety of taste and flavor in public tastings.
Principle to be consumed within 7 days.
2. Service Training
CS(Customer Satisfaction) : once a week
→ the CS educational broadcasting program, ‘Happy Tuesday!’
3. Rewards
Team reward, Individual compensation,
KB Global Language Course
√ Deposit and withdrawal
√ currency exchange
√ Financial advices
√ Asset management
√ Funds, stocks counseling
√ Empathy
-Know customers as i
Officially known as the Act of June 16, 1933
Authorized the President of the United States to regulate industry, permit cartels and monopolies in an attempt to stimulate economic recovery
http://www.yo%utube.com/watch?v=WJTxhz2dBCk
National Labor Relation Act (Wagner Act)
Law that limits the means with which employers may react to workers in the private sector that create lab
Service
② FedEx International Priority Freight Service
③ FedEx 통관 브로커 지정 Service
④ FedEx International Priority Direct Distribution Service
⑤ FedEx International Mail Service
⑥ FedEx International First Service
⑦ FedEx International Express Freight Service
실시간 추적 시스템
→자체보유 컴퓨터시스템(코스모스)을 이용한 모니터