D. Effects of CRM implementation
i. Improved financial position
If customer relationship management system is implemented successfully, a company is expected to improve in terms of finance. Firstly, CRM allows companies to obtain new customers, maintain the remaining ones, and increase the money the current customers spend. As a result, company’s revenue increases.
Customer relationshi
Until 3Q11, SKT can sustain its market position in the feature phone market
After 3Q11, SKT can make competitive advantage in the smartphone market
- In terms of number of smartphones
SK Telecom(SKT) competes fiercely with KT and LG Telecom in Korea smartphone market. At present, KT and I-phone take a first market share, but SKT penetrated in the smartphone market through Samsung Electr
1. VoIP
Skype…
2. PDA phone
Palm…
3. Features phone
Nokia, LG …
1. Carriers
AT&T …
2. OS providers
Linux, WM…
3. Hardware makers
Intel …
1. Establish mobile manufacture: LG, Samsung
2. Software giants: Google, MSFT
1. More companies enters…
2. Strong brands and finance
Mission:
"Apple is committed to bringing the best personal computing
anxious and scared without a smartphone. Like this, we can no longer live without smartphones. At the same time, there have been many problems with smartphone addiction. What problems can be caused by smartphone addiction?
First of all, it is a physical problem. Depending on how you look down on your smartphone for a long time, you may feel a strain on your neck and get turtle neck syndrome.
dependent variable that we came up with was the distribution of Smartphones. The appearance of Smartphone made the screens bigger and its portability enabled us to look at it any where at any time. For example, office workers can look at it while they commute and students during break time. Also, since we can access to Internet easily on Smartphones, the users exchange information about Webtoons