Types of Customer Relationship Management
The most widely used categorization of customer relationship management is the one used in the Meta Group’s 1999 report 『Customer Relationship Management Ecosystems』. In the report, there are three categories of customer relationship management: analytical CRM, operational CRM, and collaborative CRM. Companies need to use the right type of CRM a
“ Operational CRM supports the actual execution of Customer Relationship Management “
The important role of CRM is automating processes.
There are three applications that are used:
Marketing Automation
Sales – force Automation
Service Automation
was threated by
Coca-cola decided to make the new Coca-Cola wi
CONDITIONS
Considering both sides of the blade that first movers have, it will be important for companies to contemplate about conditions that should be met to achieve a success with first mover strategy. There are two conditions. One should know what customers want. One simple way to find out is to ask, “Does this new product have market value?” The idea of the product might have a pote
Smart phones act as the all-in-one, offering cell phone service with the tools, applications and even games of the average PDA.
2. problems
smartphones measure the gap in IT accessibility between the people with good educational background and financial status and the other halves.
5. Functional Problems
price problems
Problems on Wi-Fi network
Problem of addicti
ACTIVITY22. Multi-word adverbial phrases
1. Type of the activity
① Tasks for receptive skill by knowledge usages
- 이 활동은 시간과 장소를 나타내는 다양한 부사구의 표현을 학생들이 그것들의 공통점을 찾아내어 직접 각 group으로 나누어 보게 하는 능력, 즉, receptive skill의 한 형태인 sorting능력을 요한다.
② Follow up