◆ Modern Society and Web 2.0
Web 1.0 era as the word of "sea ofinformation", we are exposed to a lot ofinformation. Regardless of distance and time, we can easily send information as well as our own private information. Also, the amount of data, in 1989, the European Particle Physics in Switzerland, developed hypertext and MOSAIC invented first web browser in 1993. Those changes helped to
Who is interested in the process?
Alongside traditional methods of processing and preserving food, the technology of food irradiation is gaining more and more attention around the world. Although regarded as a new technology by some individuals, research on food irradiation dates back to the turn ofthe century with the first USA and British patents being issued in 1905 for the use of ionizing
the all process of transaction, service factors and improvement factors.
3. Service factors
Pre-Transaction Service
1) Safe Log-in Service - General public certificate Log-in
Nowadays, concerning about personal information management is growing in community and incidents which is related to leak out the customer information is increasing. Because ofthe fact, The 11st provide the gen
the last minute gift or the last minute decision.
Additional Information - E-Tickets provide space for additional useful information such as street maps, driving directions, and other information customers may need to know.
■ Examples of Violating Rules
1) A leakage of IT technology
- Recruitment of key person
It is often called as a scout and the simple way to get rival's info
Marketing Problem
Compared to other competitors,
Customers defection rate is 84% high.
- Customer Information leakage
- Forced termination 2G service
Low quality of customer service
caused high defection rate.
First, KT company is compared to other competitors, customers defection rate is 84% high.
And we think that the Kt has marketing problem. For example, leakage of customer