Moreover Amazon created a user-friendly Amazon.com interface for the convenience of the customers. Amazon.com’s customer interface was developed to facilitate a comfortable and convenient shopping experience minus all the annoyances of on-line shopping that encouraged return customer. Many features provided by Amazon.com stressed “ease of use” which included tailoring of the Amazon.com site
Deviant Workplace Behavior
Also called antisocial behavior or workplace incivility
Voluntary behavior that violates significant organizational norms and, in doing so, threatens the well-being of the organization
Typology:
Production – working speed
Property – damage and stealing
Political – favoritism and gossip
Personal Aggression – sexual harassment
On No
Power 권력
The capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes A의 능력으로 B의 행동에 영향을 미쳐 A가 원하는데로 B가 반응한다
Exists as a potential or fully actualized influence over a dependent relationship 의존 관계에 가능성 혹은 완전히 현실화된 영향으로 존재
Depe
The Ugly Side of CRM: Why CRM Matters
- More now than Ever Before
Now, companies have no choice as the power of the customer grows exponentially as the Internet grows.
Figure 11.3
In every case, you have become an integral part of the action as a member of the aggregated, interactive, self-organizing, auto-entertaining audience.
You constructed open-source software and
- Negotiation: (definition)
Negotiation is a process where two parties with differences which they need to resolve are trying to reach agreement through exploring for options and exchanging offers- and an agreement.
Firstly, negotiation is a process-a sequence of activities, perhaps with an underlying pattern. Secondly, we need two parties for a negotiation. Thirdly there must be differences. T