Introduction
We, Harmony Consulting Group, have started business in the field ofOperations Management since 10 years ago. The ultimate mission of HCG is Delivering customer satisfaction. ”We care for our clients' business as our business”.
We are the trusted advisor to clients delivering customized services that solve their facing problems and create competitive advantage for winning the
with the implementtation of SAP® CRM for a standard customer care and SAP® NetWeaverTM as a systems integration platform. syskoplan designed and implemented major parts of the overall architecture.
Based on SAP® CRM interaction center syskoplan implemented a solution which included:
Standard view of customer and contract data
Integration of all communication channels
Ernst & Young / KPMG
Consultancy services on fairly well-defined operational issues
Siemens Business Services
Technological solutions
Cost effectiveness of service position
Wealth of knowledge accumulated
Product-based organizations in a low-volatility
Identify and promote strategic communities of practice
Provide expert directories and collaborative tools
Reward par
of efficient management. The mechanics do a test drive with client’s car to gain sympathy to car’s problem, and uses Custom Care Vehicle Dossier (CCVD)’s data for maintaining and diagnoses.
The last but not the least thing that we can learn from this story is, the importance of customization and customer satisfaction. The firm even operates an exclusive service manager for customers, co
2. Betty Crocker
Since 1921, General Mills have created convenient, delicious meals and easy-to -make, great-tasting desserts with Betty Crocker products.
3. Gold Medal
They select the best grades of premium wheat and perform quality checks throughout the milling process. The means consumers are assured of consistent results – time after time, recipe