service. Firms with economies of scope curtail the cost of production through utilizing common platform
There are four methods of economies of scope : M&A, related diversification, flexible manufacturing and vertical integration.
Case 1 Summary
There are three big changes inthe airline industry and these are alliance, privatization and empowerment. By these changes, competitions of air
process used to be delayed when an error occurred.
- Invoice and payment process (before ERP)
: Contractor – (8 to 20 hours) – territory manager – (16 to 30 hours) – head office – (200 hours) – payment system
3) After implement the ERP system in Shell Canada
The ERP solution solved there problem by providing an integrated web-based service order, in
the self-support enterprise becomes system and after being self-supporting the economic independence of the supply and voluntary trust management the role of the silk agency in compliance with a public out of order system and the participant is emphasized and from the government demand receives and the side is strong. Is like this the self-support enterprise goes through a institutional process a
■ Empowerment?
Theempowerment of a person or group of people is theprocess of giving them power and status in a particular situation (From Collins dictionary®)
The definition of Empowerment by GSK.(GlaxoSmithkline Plc. Pharmaceutical company)
1. Empowerment is a decision making by experts regardless of employee’s level.
2. Giving a right to hands-on workers to make their own deci
in time 재고관리 시스템으로 신선도 유지
Managing Capacity and Demand
(서비스능력 및 수요관리) 철저한 고객정보 분석 및 정보처리 수요에 공급 가능
Information
(정보) 고객과 밀접한 접촉으로 정보 습득
Q1. Prepare a service blueprint for the 100 Yen Sushi
House operation.
물적증거
PHYSICAL
EVIDENCE
고객행동
CUSTOM