systems』. In the report, there are three categories of customer relationship management: analytical CRM, operational CRM, and collaborative CRM. Companies need to use the right type of CRM at the right time to get the preferred outcome.
A. Analytical CRM
i. Definition and basic concepts of analytical CRM
Analytical customer relationship management deals with analyzing customer data ge
system can be divided into 4 periods. First, on March, 2001 Galleria first organized the CRM task force(T/F). Second period is from the formation of the CRM team to October, 2001. In this period the CRM team analyzed the present situation of their customer information and system. At the same time they planned to introduce the CRM system, and selected some collaborating company to help them out es
독립된 조직의 컴퓨터 및 응용프로그램 간에 공중 통신망 또는 전용선 등의 통신망을 매개로 하여 데이터를 상호 교환하는 것을 말한다.
(2) EDI 구성요소
EDI의 구성요소로는 크게 EDI 표준(Standards), 사용자 시스템(User System), EDI 네트워크(Value Added Network), 거래약정(Interchange Agreement) 등을 들 수 있다.
collaborators
1. Customers: Analyses on the target customers
Segment Age Profession Characteristics
1 20-25 University students - Especially, freshmen & discharged soldiers are interested in their appearance
- Most of them are tech-savvy, using the Internet and other technological devices on regular bases.
- Because of their lack of social confidence, they have high interests in their app
collaboration about related fields in the company.
In company, there are many division related design process. They shared their opinion and information for design. Finally design center of Boeing make airplane design.
Boeing can make not only an airplane but, also parts of airplane, First. designer draw a sketch of a part. Second. They made a survey of part. Third. They made a testing part