The Benefits
Enabled customer requests to be handled faster and more efficiently
Provided a consolidated view of customer data for greater customer understanding
Improved marketing campaign effectiveness through improved customer knowledge
Increased customer satisfaction
Reduced overall processing cycle time through improved workflow management
Personnel
The operator had just be transferred in without any formal training.
The operator was not around when he was supposed to be.
Plant Maintenance
There was no scheduled or preventive maintenance.
Nonstandard downtime; 15% of actual running time.
Purchasing
The plastic nozzles were a rush order.
It caused a vendor to do careless design with several defects.
What
the copyright of MP3 in 2001 by Napster, the leading MP3 sharing service provider. As the digital content market had grown and DRM had get attention, the Jan/Feb 2001 MIT Review Technology Trends listed DRM as one ofthe 10 most important technology trends.
2. Emergence of DRM
The Internet’s global reach enables the transmission of content on an unprecedented scale. At the same time, cheap,
1. Introduction
"Relationships with customers and suppliers allow us to know what we must be able to supply in real time and then very quickly and precisely meet that demand while maintaining low inventory."
(Dave Schneider, engineering manager of Dell)
As of July 2002, Dell Computer Corporation (Dell) was the world’s largest direct selling computer company, with 34,800 employees in more tha
of scale but also economies of scope. Airline industry regards individual flight as distinct product. They use hub airport and spoke airport to reduce cost. However, we can’t easily guarantee that airline industry will easily enjoy this cost reduction. There are high probabilities that economies of scope might turn into diseconomies of scope such as lead time, malfunctioning and environmental i