감정노동 발생조건
(1) require face-to-face or voice-to-voice contact with the public;
(2) require the worker to produce an emotional state in another person;
(3) allow the employees to exercise a degree of control over their emotional activities.[2]
주로 사람을 많이 상대하는 레스토랑의 웨이터, 전화상담원, 대형마트나 백화점의 점원, 연예인들
Ⅰ. Introduction
According to Perry there is a particular predisposition in public sector called PSM Acronym of Public Service Motivation
.(Perry, 1990) PSM is an altruistic motivation to serve for the people and nation. It is a essence of intrinsic motivation what public officials must have and try to have. However recent event Gwanpia Gwanpia, A.K.A 관피아 is combination of words Gwan,
However for B, I would think "oh! this guy made mistake to me again! I can stand it anymore! I do not trust him!". what make us to think like that even if they made same mistakes? Here is the theory that describes how the amount of trust effect human relationships. Stephen Covey uses the metaphor of Emotional Bank Account to describe "the amount of trust that's been built up in a relationship.
The application of vision in emotional marketing : shapes and colors
The shapes and packing of product can devote itself to realize brand-identity and the creation of brand-assets. For instance, Calvin clein's perfume CK-1 has the shape of turning its cap. It devoted its brand-identity to the targeted consumers that it is differentiated from other brands' graceful cap shapes and its moderate pri