Service
고객이란?
고객은 the customer 가 아니라 a customer이다 (by 피터 드러커)
바로 한 사람 한 사람이 다르고 소중하다는 것이다.
고객은 감성적이고 비이성적이고 즉각적이다.(by 톰 피터스)
직원이란?
외부고객을 위한 내부고객 이다.
직원들을 fun 하게 한다는 것이 CEO의 최고의 명제다.
Ex) 미국 애틀
(2) Aggressiveness/Achievement
Apple set aggressive goals and drive themselves hard to achieve them. Apple recognize that this is a unique time, when their products will change the way people work and live. It is an adventure, and Apple are in it together.
(3) Positive Social Contribution
Apple build products that extend human capability, freeing people from drudgery and helping them a
education. To assist with our mission, we will focus on the following guiding principles:
- Safety will not be compromised
- Be customer driven, both externally and internally
- Develop the attitude that conformance to customer expectations has top priority
- Understand that improvement includes everyone in all parts of the organization
- Bring all employees into the decision making pr
education) : 다양한 문화, 민족, 성 그리고 사회적 계층의 배경을 가진 어린이들이 공평한 교육적 기회를 가질 수 있도록 하는 것이며, 모든 어린이들의 문화교류에 대한 긍정적 태도, 인식, 해동을 발달시킬 수 있도록 돕는데 주목적을 둔 교육과정(Banks, 1993)이다.
⑥ 반편견 교육과정 (anti-bias curriculum) :
4. Sex education in Europe
In Germany, sex education has been part of school curricula since 1970. Since 1992 sex education is by law a governmental duty. It normally covers all subjects concerning the growing-up process, body changes during puberty, emotions, the biological process of reproduction, sexual activity, partnership, homosexuality, unwanted pregnancies and the complications of aborti