of the organization
- Bring all employees into the decision making process
- Trust people and their ability to contribute to the mission
- Place emphasis on prevention and problem solving work
- Treat each other with dignity and respect
2) Do they have long term vision?
① Evaluation
Evaluation(I ): very good ( v) good ( ) average ( ) bad ( ) very bad ( )
Evaluation(E): very
of ITT: They got a bad image from the public and most of them lost their job.
- Other subsidiaries of ITT: They damaged on their image, and lost a lot of money because of this case.
- Other multinational companies: From the example of ITT, they would change their policies and they would be careful when they enter the foreign market.
◎ Step3. Evaluation of the case
⇒ In this ca
The current state of the industry
1. 한때는 불황이 없는 업계로 알려졌으나 이제는 둔화된 성장을 보이는 성숙된 업계로 여겨짐
2. 매출 감소의 원인
1980년대의 불황시에는 소비자들이 새차를 구매하지도 않고 심각한 문제가 발생하기 전까지는 기존의 차들의 정비도 하지 않음
self-service
특정행동 또는 태도의 변화 등으로 표현할 수 있다.
“York”은 노력(effort), 효과성(effectiveness), 효율성(efficiency), 서비스의 질(quality ofservices), 과정(process), 영향(impact), 형평성(equity) 등 7가지를 제시하였으며, 여러 학자들의 공통적인 기준은 노력성, 효과성, 효율성, 서비스의 질을 제시하고 있다.
of users
budget
(the national treasury)
elderly care service
7731
287(100)
disabled assistance service
10390
1696(1124)
neonatal assistant service
2364
340(258)
visited care service
18625
761(536)
disabled children's rehabilitation service
6267
431(289)
unit: 100 milion won
(2009.2)
c. Evaluation
1)efficiency
The purpose of voucher's efficiency is to improve people's welf