I. 서론
현재 어떤 업체에서 일을 한다고 할지라도 감정노동의 굴레에서 벗어나기는 쉽지 않다. 민원사무소조차도 예전과 비교하면 계급적인 요소가 많이 사라지고 민간인들에게 서비스의 의미로 업무를 시행하는 것이 대부분이다. 특히 감정노동은 남성보다 여성에게 조금 더 많이 요구되고 있으
Silence
However, even if American don’t like silence, they use silence in special situation. Sometimes, silence is more effective than word or speech when they express their emotions or claim opinions. We can see these things when Barack Obama made a speech.
With silence, audience got impressed and gave him a big hand.
Hand movements
1. This means Quotation mark. And we can see this ges
emotions or claim opinions. We can see these things when Barack Obama made a speech. With silence, audience got impressed and gave him a big hand.
II. Eye Contact
When you speak with American, you should contact his eye. In Korea, during talk with elders, being polite means we should not see his eyes directly. But in America eye contact is the most important thing during communication.
Introduction
China is one of most powerful country in the world and already be ranked as G2 with the United States. After building a market economy, China become the superpower country. So, to Korea, China is very important country for business and trade. Now, After 20 years the establishment of diplomatic relations between Korea and China, How do we performed business in China for success in
감정노동 발생조건
(1) require face-to-face or voice-to-voice contact with the public;
(2) require the worker to produce an emotional state in another person;
(3) allow the employees to exercise a degree of control over their emotional activities.[2]
주로 사람을 많이 상대하는 레스토랑의 웨이터, 전화상담원, 대형마트나 백화점의 점원, 연예인들