leadership.
- Low Turnover
SWA has one of the lowest turnover rates in the airline industry, approximately 4.5 percent per year. Southwest people love working in an environment that encourages them to be themselves.
- High Customer Service Ratings
Based on baggage handling, on-time performance, and customer complaint statistics reported by the U.S. Department of Transportation, SWA has the be
Strength
보수적 경영 전략
조화로운 노사관계
비용절감을 통한 수익 창출
즐겁고 친절한 고객 서비스
Weakness
누구나 모방 가능한 경영 전략
17년만의 첫 영업 손실
- 검증되지 않은 위기관리 능력
Opportunities
단거리 노선 이용객 증가
다른 교통수단 보다 경쟁우위 선점
Th
Ⅰ. Introduction
1. Selected topics motivation
Southwest Airlines in the United States, many companies struggling with bankruptcy and the outlook is dark red in the airline industry 33 years has continued to fast growth to continue. Interference of large established competitors also suffered from the difficulty 9. With 11 attacks in the industry as a whole undergoing a major crisis, b
Impoverished Management
① No concern for task achievement
② No concern for human relations
③ Want to be seen a leader
Middle of the Road
① Avoid a conflict
② Proper concern for task achievement
③ Proper concern for human relations
Country Club Management
① Relationship with members
② Comfortable office atmosphere
③ Member’s satisfaction
leadership in etch and single-wafer clean and Novellus’ leadership in thin film deposition and photo resist strip. The combined company is well positioned to lead the global semiconductor industry through the next critical technology transitions, including 3D structures in advanced devices and scaling to 450 mm wafers. Also Lam Research Corporation has Customer Support business Group (CSBG) ded