Ⅰ. 서론
내부고객만족(internal customer satisfaction : ICS)은 조직내에 있는 종사원들이 그들과 관련되어 있는 조직뿐만 아니라 부서 또는 개인과의 관계에 있어서 업무지원과 협력에 대한 평가과정이다. 즉, 내부고객만족이란 “조직외부에 양질의 서비스를 제공하려면 먼저 조직내부에 양질의 서비스를
customer oriented marketing strategy will improve customer satisfaction.
Theory and Literature review
1. Situation analysis
Situation analysis is the planning process beginning with an in-depth analysis of the organization's internal and external environments and customer environment. This analysis focuses on the firm's resources, strengths, and capabilities vis-a-vis competitive, custome
customers for this product. And also we are worried about Gorosoe is not famous for public especially young people, so we will make a strategy to advertise this product well-known.
Ⅱ. Situation Analysis
A. The Internal Environment
Review of current marketing strategy and performance
Gorosoe is only famous in the place where Gorosoe is produced. Gorosoe tree grow naturally Baek-woon
2. Internal Analysis
Overview
If we see the sequential chain in the value creation process, there are three major participants with some of intermediaries among them. So for the internal analysis, we will see how products would be conveyed to customers from suppliers and investigate each activity of the participants.
The first player dealing with the products are suppliers, and they delive
Executive summary
This report has been prepared from an analysis of Outback Steakhouse in Korea to provide strategic analysis of the company and view of the external and internal aspects within family restaurant industry. This report reflects the external and internal factors of the company including the customer, competitor