Job growth (1 year) 39%
% Voluntary turnover 25%
Customer service
Zappos offers a high degree of customer service. That includes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery to and from(in case of return) customers.
- 365days return policy
- Real time delivery tracking on the map
→ High customer loyalty (7
Job growth (1 year) 39%
% Voluntary turnover 25%
Customer service
Zappos offers a high degree of customer service. That includes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery to and from(in case of return) customers.
- 365days return policy
- Real time delivery tracking on the map
→ High customer loyalty (7
offered to the workforce. In the evaluation phase, the training program's effectiveness is assessed. In the pages that follow, we provide recommendations for maximizing the effectiveness of each of these phases.
In large organization, surveys of workers and input of managers are very important for determining what training is needed (phase 1), but the actual training (phase 2) is usually provid
9. What is the superstar phenomenon? What factors create superstars in certain occupations and not in others?
슈퍼스타 현상은 미국 시카고대의 셔윈 로젠교수가 이름 붙인 것으로1등은 엄청난 보상을 받는 반면 차점자는 훨씬 작은 보상을 받는 승자독식(勝者獨食)현상을 이르는 말이다. 이러한 현상이 나타나는 이유는 스타