Users are not professional users
Lack of education focused on the use of information technology
Frequency of use will sometimes be low
Low motivation for practice, for reading directions and for formal training
=> Design methods need to focus on enabling the development of an instant mental model that allows useful interaction
Example of The Dutch railway company
Mismatch of designers
Construct of CC (Michael Canale & Merril Swain)
Grammatical Competence
: aspect of CC that encompasses “knowledge of lexical items and rules of morphology, syntax, sentence-grammar semantics, and phonology.”
Discourse Competence
: the ability we have to connect sentences in stretches of discourse and to form a meaningful whole out of a series of utterances.
→ Reflect the us
As already referred above, the level of complexity of the jobs in financial firms is extremely high, and it causes strict separation of the divisions in the organizations. Divisions in the firms are usually separated by the tasks required to the members of them. For operating and management division, general skills and abilities are required, but for financing analysts, who are the core workforce
→ partially applicable
Considering these examples which shows
the exercise of power and mobilization of biases about games.
Weak theoretical connection
unable to prove gov.–media connection
failed to get answers of the interview
Suggestion
proper research method
Participant observation of related officials
∵ further approach to inside materials
비율을 전체 근로자의 3.6%,
환자를 0.4%, 이들의 생산성 저하를 30~50%로 산정해
직무 스트레스와 관련 직 · 간접 손실비용을 추산해보니
연간 13조1623억원에 달했다"
(Woo Jong Min, psychiatry prof. in Baek hospital, Injae University)
Research for minor enterprises
(lower than 300 labors)
: 13.1% of 366 cases → High Risk Group