Personnel
The operator had just be transferred in without any formal training.
The operator was not around when he was supposed to be.
Plant Maintenance
There was no scheduled or preventive maintenance.
Nonstandard downtime; 15% of actual running time.
Purchasing
The plastic nozzles were a rush order.
It caused a vendor to do careless design with several defects.
What
2. What general steps should Hank follow in setting up a continuous improvement program for the company? What problems will he have to overcome to make it work?
a. The general steps he should follow are:
-Personnel:
> Recruit professional workers and formally re-train current workers; not only train about the work but also build up a high quality attitude as a culture of the organization
2. Define The Problem
What are the problems of Hank Kolb case?
1) Personnel
Personnel had stated that the operator had just be transferred in without any formal training and the on-the-job training was by an unqualified person shows proper training is not viewed as a prerequisite to start a job which leads to unqualified people performing processes. The operator was not around when the QC m
Assurance)
① 정의 : 표준에 따라 서비스를 제공하는 기관의 노력이나 능력을 의미함
② 간호의 질 보장
양질의 간호를 제공하기 위해 간호의 효율성과 질을 평가하고 문제를 해결하기 위한 일련의 체계적 과정을 말하며, 우수한 표준과 기준을 설정하고 비교, 평가한 후 평과 결과를 근거로 개선
1. TQM(Total Quality Management)이란?
총체적 품질 관리(TQM)는 수요자 만족을 위해 조직의 모든 구성원들이 지속적으로 조직 문화를 개선하고, 조직의 목표를 달성하기 위한 실제적 이행의 과정 철학이다. 즉, 품질 향상을 위한 단순한 도구나 기법아 아닌, 최고관리자의 적극적인 헌신과 지원 아래 조직 문