Service
고객이란?
고객은 the customer 가 아니라 a customer이다 (by 피터 드러커)
바로 한 사람 한 사람이 다르고 소중하다는 것이다.
고객은 감성적이고 비이성적이고 즉각적이다.(by 톰 피터스)
직원이란?
외부고객을 위한 내부고객 이다.
직원들을 fun 하게 한다는 것이 CEO의 최고의 명제다.
Ex) 미국 애틀
service and luxury among the recession-resistant rich and careful pricing that makes its economy seats just dear enough is helping SIA gain market share in today's sluggish economy.
『Time Global Business : Singapore Airlines』
1) 실질적인 훈련
2) Role Playing
3) 우수 지상 서비스 프로그램
세계 최초의 A380 노선 보유
이베이eBay에서 첫
be helpful for getting a job in hospitality industry
3. I believe that a curriculum of hotel management department will be helpful for going to a graduate school ( major related to hotel management)
4. I am satisfied with an internship program.
Total Average
Correlation between satisfaction in education services and satisfaction in overall satisfaction about education service
education, housing and medical benefits, including support necessary to ensure a minimum standard of living of those.
☞Kinds of benefits
There are living wage, housing benefits, self-pay, educational benefits, the dissolution salary, long division payroll, medical benefits
☞The benefits of the procedure
Benefits apply> Research> benefits decision> benefits conducted> check up> guarante
service receiver tend to find out what they need or want, but in this case they are young to do this.
Their parent feel needs of extra education for the kids.
The second step of Consumer Choice
-Information search
눈높이 has been long time in home education service system, also ranked highly.
So actually they have their brand value, in this case the personal source can be very impor