0. Before taking up the topic
This report was finished by team members' idea based on textbook as team project report of "Organization design(4337, Professor Ki-wook Kwon)" Our team's topic is "Daewoo International Corp(Below Daewoo International)'s sale of subsidiary company and due to the decrease of operating income of POSCO and conflict between the two" and we used "non-programmed decisi
1. Introduction of LG electronic
LG electronic is global leader which leads technical innovations of consumption electronic products, mobile communication tools and electronic home appliance. They have workers over 93,000 in places of business over 120 throughout the world.
LG electronic that profit 482 hundred million $ is consist of four part home entertainment, mobile communication, home
Distinctive Characteristics of Service Operations 서비스 운영의 차별화된 특성
Customer Participation in the Service Process
서비스 과정에서의 고객 참여
Simultaneity 동시성
Perishability 시간 소멸성
Intangibility 무형성
Heterogeneity 이질성
1. Customer Participation in the Service Process서비스 과정에서의 고객 참여
서비스에서 fron
English Summary
This story is about how the firm “Village Volvo” gained its competitive advantage compared to other companies. Unlike the other Volvo dealers, Village Volvo applied many service management factors that we could learn.
First, it divided its service time to reduce intricacy, and maximize efficiency. On the book, for example, they operate a specific time each week for custo
[Psychiatric]
평소 자기 고집이 세고 화를 잘내시는 다혈질 성격으로 장을 볼 때 계산을 잘 못하는 할머니를 대신해 물건 계산을 하는 등 주체적으로 평소 생활을 잘했었다.
내원 약 17일전, 여느 때와 다름없이 할머니와 5일장에 갔는데 장에 와서 무엇을 해야 하는지 알지 못하는 등 평소와 다른 모습