Thatincludes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery toand from(in case of return) customers.
- 365days return policy
- Real time delivery tracking onthe map
→ High customer loyalty (75% repeat rate)
ii. Introductiontothe CEO Tony Hsieh
Mr. Tony Hsieh is currently employed at Zappos.com, Inc. in
Thatincludes …
- a call center that operates 24hours, 7days a week, 365days a year
(Not Outsourced from India)
- free delivery toand from(in case of return) customers.
- 365days return policy
- Real time delivery tracking onthe map
→ High customer loyalty (75% repeat rate)
ii. Introductiontothe CEO Tony Hsieh
Mr. Tony Hsieh is currently employed at Zappos.com, Inc. in
in five states: Florida, Georgia, South Carolina, Tennessee, and Alabama, owned by employees. Its voluntary turnover rate is five percent per a year, and job growth is two percent per a year. It provides onsite child care for employee. Also various work-lifes such as job sharing program, compressed workweek and telecommuting are guaranteed for employees. It has nondiscrimination policy thatinclu
of Edison General Electric Company and Thomson-Houston Electric Company in 1892.
CEO and Chairman ofthe board: Jeffrey Immelt (2001~)
ii. Businesses: Energy, Technology Infrastructure, Capital Finance and Consumer & Industrial
iii. Core Values
1. Integrity
“I believe that our reputation for integrity and honorable dealings is our most important asset. GE believes that strong integrity is
Customer Management System
SCM Integration Services
Induced production schedule instructions due to every order that
order processing and implement part
Updated Inventory system
Accessible worldwide
Possible to track current logistics situation through Internet website
Advantages
Reduce call service center work
Improve the quality of customer service
Expected effect