Satisfaction
Survey results showed staffs are proud to work for the company and feel the company delivers on its values and ethos. They have a high level of satisfaction with relationships at work and believe The Body Shop has a culture where people are treated with care, honesty and respect.
Aspect of work % of satisfaction
Relationships 88.6
My role and the work I do 86.9
Benefits 84.4
Wo
Environment Analysis
Well-being & Professionalism & Safety
What kind of trends and environmental factors affects CESCO to be successful?
Let’s talk two main factors to explain this situation.
Well-being
Two month ago, one customer, Kim sun-hwa(35, female, Daegu), asked a professional cleaning company to disinfect her house. Because her house is so old and the sun doesn’t stream into
satisfaction and low turnover which are closely related to management from Herb Kelleher’s leadership.
- Low Turnover
SWA has one of the lowest turnover rates in the airline industry, approximately 4.5 percent per year. Southwest people love working in an environment that encourages them to be themselves.
- High Customer Service Ratings
Based on baggage handling, on-time performance, and cu
environment, and incomplete information were rampant.
In fourth step, they finally implemented the decision. Since they already made all decision and plans, the next step they had to do was implementation.
Finally, they evaluated result. Their decisions worked really well. If you see the graph below, it shows that from 2008 to 2009, the profit has more than tripled. And even in 2010, they are
consumption through low price menu
Improving value of eat-out culture
Threat
Marketing success of competitor
Economy depression
Well-being trend
‘Love for women’
Woman’s day on 7th each month
New menu contest ; consumers participating
-> consistent menu development
09’ first prize of customers satisfaction
Hand made dough in a restaurant