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분야
pptThe Most Updated Revenue
The Starbucks Value Position
International Business Strategy
Business Scope in Korea
Competition
Future Plan
1. Employees are its first and vital “Partners”
gives health insurance and stock options to even the most entry-level partners.
encourages promotion from within the company
Its employees satisfaction rate is in the 80% or 90% range.
It had one of the lowest employee turnover rates in the industry-just 70%,
This leads manager stability, which enables the store to recognize regular customers more and provide personalized service.
2. “ Customer Snapshot”, a mystery shopper program to measure service performance
( Service, Clearness, Product quality, Speed of service)
