▣ 4 major categories of team performance function
① orientation functions
: process for generating and distributing information
② organizational functions
: process necessary for members to coordinate actions
③ adaptation functions
: process occurring as team members adapt their performance to each other
④ motivational functions
: defining
Types of Customer Relationship Management
The most widely used categorization of customer relationship management is the one used in the Meta Group’s 1999 report 『Customer Relationship Management Ecosystems』. In the report, there are three categories of customer relationship management: analytical CRM, operational CRM, and collaborative CRM. Companies need to use the right type of CRM a
Digital convergence will changes business environment. These changes have crisis and opportunity, both two sides.
Crisis is originated at uncertainty and deepened competition. Integration of device will be occur limitless competition of different categories.
On the other hand, new opportunity will be occur too. Somebody improves new competitive advantage. And new opportunity will be raise.
Location-Based Service Market Overview
LBS refer to class of computer program-level services used to include specific controls for location and time data as control features
Device Manufacturers
Samsung, Apple
Content Provider
3rd parties (restaurants, etc.)
Location Provider
Telecommunication companies (KT)
LBS Provider
Groupon, Foursquare, etc.
An active service requires the
1. Location-Based Service Background
1.1. Definition of Location-Based Service
Location-Based services refer to general class of computer program-level services used to include specific controls for location and time data as control features in computer programs. Location-Based services utilize location information to improve business productivity as well as adding value to a comfortable life.