Management System). By using the GPS location, data on the location, driving speed, arrivals at bus stops are collected and transferred to the TOPIS Center through wireless communications network. The TOPIS Center processes the collected data and provides real-time bus operations information.
The data collected through BMS is then transferred to the TOPIS Center where data is processed and passe
The Problem/ Opportunity
Existing information system
No longer met the user’s needs
IT infrastructure
Did not communicate with each other
Social computing : internet marketing
The IT Solutions
Extensive Hard & Soft ware
infrastructure supports
MSM Tech.
A wireless remote management system
WAN
Large data center
market. Its strongholds are Europe and Northeast Asia. For example, it released internet mobile phone in early stage and even a special model ‘VERTU’ diamond decorated phone.
2.2.5 SERVICE
Nokia Care
As a customer service center, Nokia care helps customers to utilize Nokia’s product as much as possible. It successfully operates Nokia care line, Nokia care center, and Nokia authorize
Management Supporting Department for the fall Semester of 2009
- Funded by the World Class Education, Republic of Korea. (Yejin-Lee)
WORK EXPERIENCE
o Spring-Winter 2008- Educational Research Assistant
- by the Seoul Metropolitan Council (Yejin-Lee)
o Spring 2009-E-Learning Contents Analysis Assistant
- E-Learning center in Korea Productivity Center (Hana-Kim)
o December 2009 –
with the implementtation of SAP® CRM for a standard customer care and SAP® NetWeaverTM as a systems integration platform. syskoplan designed and implemented major parts of the overall architecture.
Based on SAP® CRM interaction center syskoplan implemented a solution which included:
Standard view of customer and contract data
Integration of all communication channels