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[소비자행동] 온라인쇼핑 구매시 지각된 위험(영문) -아마존 사례에 대한 자료입니다.
목차
1. Thesis
2. Perceived Risk
3. Internet Shopping
4. Case Study – Amazon
5. Survey Analysis
6. Conclusion & Cross
본문내용
“When consumers normally purchase products through online site, their biggest concern is minimizing the performance risk. They are less worried about financial risk because internet is the cheapest place where one can purchase a product. However with electronics, consumers are most worried with minimizing their financial risk”
Perceive risk refers to the individual’s subjective belief about potentially negative consequences from his/her decision.
4 risks are most relevant for internet shoppers:
Financial
Product performance
Psychological
Time
What is online shopping?
Precentage of total retail sales is increasing
0.8% 3.6%
Growth of 350% in 9 years
Why buying online?
More freedom & control