소개글
[서비스마케팅] Case 15. The Accellion Service Guarantee에 대한 자료입니다.
목차
1. Case 소개
1) 회사소개
2) QOS 도입 배경
3) QOS란?
2. 이론적용
3. Question
4. 결론
본문내용
●Founded in 1999
-a privately held company
-headquartered in Palo Alto, California with offices in North
America, Asia and Europe.
-provides file transfer solutions
-Accellion provides organizations from less than 100 users to more
than 100,000 users with flexible deployment options
●File Transfer
→ ensure compliance(Availability Guarantee)
→ protect the transfer of intellectual property
→ improve business productivity
→ reduce costs(time, risk and so on)
→ specifically, customers could improve the access time for download and uploading files by more than 200%
Accellion’s customers reacted positively.
(page 590 오른쪽 하단)
“Hey look at this. I haven’t seen anything like it. No one offers 100 percent availability. That’s tremendous.”
“You must really be confident in your service. This really is risk free now, isn’t it?”