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분야
docxII. Total Quality Management
III. Hyundai’s Quality System
IV. 6 – sigma
V. Recognition of Quality
VI. Conclusion
2. Achieving high results even during global economic crisis
3. Six years of continuous inclusion in ‘Best 100 Global Brands’
4. Hyundai’s Tau engine awarded “Top 10 engine” again and again
5. Became top in quality and customer satisfaction in Germany and America
6. Korean factories, the world’s largest, best environment, and global production network
2. Total Quality Management
Quality
A term used by customers to describe their general satisfaction with a product.
Products that have a low defect rate.
Total quality management
A philosophy that stresses three principles, Customer satisfaction, Employee Involvement, and Continuous Improvement
Hyundai's Beliefs on Quality
They to make it their goal to keep promises to their customer: The best quality and service means being the most competitive Services managed with genuine interest, and concern.
Hyundai has a long-term vision of “innovation for the customer”
1. Philosophy that prioritizes customer satisfaction
2. Goal of high-value that improves brand and emotional connection
