소개글
[운영관리] 현대자동차의 품질관리 시스템(영문)에 대한 자료입니다.
목차
1. Hyundai History
2. Total Quality Management
3. Hyundai’s Quality System
4.6 – sigma
5.Recognition of Quality
6.Conclusion
본문내용
Total Quality Management
Quality
A term used by customers to describe their general satisfaction with a product.
A product that has low defect rate.
Total quality management
A philosophy that stresses three principles, Customer satisfaction, Employee Involvement, Continuous improvement in performance
They to make it their goal to keep
promises to their customer
The best quality, and service means being the most competitive
Services managed with detailed interest, and concern. Perfection