clothes dissatisfaction may be due to size, color, fabric’s properties and so
on. Independent of the motive, when a customer returns a new product benefiting from a money-back-guarantee or an equivalent, we are in the presence of reimbursement guarantees returns.
2.2 The process of reverse logistics
This part include the actors and the processes. Reverse logistics actors can be diff
1. Lotte Mart’s Background
1.1 Background History & Development
Lotte Mart is one of the “BIG3” big-box retailers- together with E-Mart, and Homeplus- in Korea, and is currently expanding its stores to other neighboring countries. The lines of commodities sold in Lotte Mart vary greatly from groceries, clothing, toys, to electronics and many others. Although Lotte Mart was a secondary
Kenneth Cole Productions encourages consumers to return old shoes to Kenneth Cole stores.
In return for bringing in an old pair of shoes, the customer receives a 20 percent discount on a new pair of Kenneth Cole shoes.
- View point of Returner
(customer or product holder )
case study --- National Allergy
The company handled returns in the same way as most of industry, standard
logistics management, material management, time scheduling, information systems which are the main contributors in allowing Zara to offer cutting edge fashion at affordable prices.
It is also interesting to consider other key performance indicators of Zara comparing to other peers in the retail market.
3.1- Design and Production
ZARA has been able to deliver fashionable and trendy cloth add
Introduction
As we can see its advertising, the company FedEx made famous slogans "Absolutely, positively" and "Relax, it's FedEx". With developing world market, Federal Express Corporation(FedEx Corp.) has been successful by pursuing efficient logistics and providing various related services. It became the premier global provider of transportation, e-commerce and supply chain management servi