Ⅰ. 서 론
한 회사의 제품이 성공을 하려면 소비자의 반응이 먼저 좋아야 한다. 제품에 대한 불만이 있으면 리콜이 들어오고 그런 과정에서 많은 부대비용이 발생하기 때문이다. 따라서 회사에서 신제품을 생산하면 그 제품이 어떻게 판매되며 유통과정을 거쳐 소비자에게 반응이 어떤가를 치밀하게
[2] http://www.qfdonline.com/templates/qfd-and-house-of-quality-templates/
(2) Mordern QFD systems
QFD is quite different from traditional quality systems which aim at
1. minimizing negative quality(such as poor service, broken product).
<--With those systems, the best you can get is nothing wrong-which is not enough when all the players are capable.
1. Introduction
1) What is Quality Function Deployment (QFD)?
Listening to voice of the market (customer).
It is a structured product development process which translates what the market requires into a program to create, manufacture, and deliver it.
In a QFD process, multi-skilled teams collaborate to arrive at a common understanding of the customer needs, and determine the approp
capable of producing and sales over 6 million vehicles from 2005. Especially, a traditional push strategy(producer-based method) was switched to a pull strategy(customer-based mothod) in the SCM part.
2. Trying to upgrade the quality through 6-sigma methodology
The 6-sigma movements started in earnest on November 1999. Hyundai Motor have trained 3500 experts of black belt and green belt, and
capable of moving up next level?’ We will measure the company’s current performance using the criteria of Malcolm Baldrige Award for a systems approach to improvement and sharing quality and performance improvement strategies.
2. Competitor and Customer Satisfaction Analysis
Young-Cheol Burger is currently in a competing situation in terms of outstanding competitors around thei