1. About discipline
Discipline is action to employee.
It can arise when employee break the company rules and could not achieve the performance benchmarks. And manager"fs behavior to fix their behavior and attitude when their employee violate the fixed policy. It’s the ways that lead to the organization. Discipline is essential thing to keep their rule.
Purpose of discipline
① Effe
Effect of Prevention
Effect of behavior improvement
Effect of punishment
Clarify the frame work
Handle immediately of minority group
Documenta-tion
Inform to employee
Detrmine the way to inform
Check carefully
Punishment
Follow the “Hot stove rule”
Break the rule
↓
Burns immediately(즉각 징계)
80% of customers fly non-stop to final destination
Avoiding delays related with connecting flights
Reducing operating cost
Close to Metropolitan
Flying to airports that are underutilized and close to a metropolitan
Using secondary airports
Have lower cost
More convenient to travelers
Communication, Time Management, Career Planning, Creative Legendary, Customer Service, Inter
● Head Quarter :
Dallas, Texas.
● Herb Airport :
McCarran
International Airport.
● Passenger transportation : World’s 3rd.
(1st : American airlines, 2nd : Delta airlines)
● Airplane : currently 552.
“Dedication to the highest quality
of customer service delivered with a
sense of warmth, friendliness, individual pride, and company spirit.”
1. For the employee
This is ten year summary that it relates with southwest airline financial report.
In this graph , most the important thing is total assets and net income.
Last ten year period, total asset is steadily grown.
But net income is slightly fluctuation. The reason is For the U.S. airline industry, the past ten years will forever be known as the “lost decade”—fewer passengers, fewer fli