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분야
pptx2. Strategy
- How to Reduce Cost
- Customer Service
3. Human Resource
- Recruiting
- Training
- Work Force
4. Organization Culture
Threat
Gary Kelly
80% of customers fly non-stop to final destination
Avoiding delays related with connecting flights
Reducing operating cost
Close to Metropolitan
Flying to airports that are underutilized and close to a metropolitan
Using secondary airports
Have lower cost
More convenient to travelers
Communication, Time Management, Career Planning, Creative Legendary, Customer Service, Interpersonal Exploration
Stable cultures - Low
-Non-bureaucratic approaches to customer service:
Employees can resolve customer service problems without having to consult a supervisor first.
Innovation and risk taking - High
- It is mentioned in their mission statement.
e.g. Providing flights to Hawaii without airplanes flying to Hawaii through the partnership with ATA
