collaborative CRM. Companies need to use the right type of CRM at the right time to get the preferred outcome.
A. Analytical CRM
i. Definition and basic concepts of analytical CRM
Analytical customer relationship management deals with analyzing customer data generated by operational CRM. Analyzing customer data allows companies to better understand customers and their consumption patter
Consumption based on a plan and search
These customers show a propensity to consume that is based on a plan and search. They tend to consider product’s quality more important than the brand name. Also, as customers’ preference on brand becomes more diverse, making products’ image positive and favorable gets more important to companies. In a nutshell, GIORDANO’s target consumers prefer q
1997, 김대중 candidature involved separation of dispensary from medical practice in 100 public promises.
1998. President ordered policy with the party in power
1999. 11. revision of pharmacist was legislated
Civic groups Intervention between doctors & pharmicists
Suggestion of mutual agreement(5.10)
Pharmacists Acceptance of the agreement and signing the agreement which was suggested
3.2. Targeting and Positioning
As mentioned above, this ‘Old Money’ segment can be reached by executing unique marketing strategies. One good example is the strategy mainly using only magazines to advertise their brand. If luxury brands use all other marketing communication tools as well, the image of luxury will definitely be blurred. So, to be consistent with this concept, there should be
collaboration project
Apple
- Leading brand in electronic goods
Provides I-Pod for collaboration project
Example of two companies in different industries coming together in order to create a new meaningful consumer product experience
Nike + Sports Celebrities
Nike
-Leading brand in sports goods
Provides shoes for collaboration project
Sports Celebrities
- Stars is their respective spo