English Summary
This story is about how the firm “Village Volvo” gained its competitive advantage compared to other companies. Unlike the other Volvo dealers, Village Volvo applied many service management factors that we could learn.
First, it divided its service time to reduce intricacy, and maximize efficiency. On the book, for example, they operate a specific time each week for custo
trust me or not?
- I dont know. Ive only seen you for...
- Without trust, you might as well not come.
- I didnt say I didnt wanna come.
Good. Then go.
- Hi, Charlie.
- Hi, Doc.
Doc, youre early. What happened?
- My patient had to leave early.
- Who?
Does "nosy" have any meaning to you, Lily?
I think its like... inquisitive?
- It was Henry Follett.
- You see him a lot.
Its wrong of you to reveal i
repairs
Let me see. Does it hurt?
What are you up to?
I see. And its her right arm!
I need a new waitress!
Wait, Gerard!
There
Look
Thatll rest your elbow
What is it?
Nothing
Is it Loics?
I heard about his wife at school
A miscarriage at months!
They couldnt save the baby
Loic and I are going to Florence
A dream trip: he just suggested it
Dont always believe him
What else can I believe in?
Me
Hel
Trust) : Partner Spirit
고객과 회사, 회사와 직원, 직원 상호간에 존재가치가 분명히 설명되는 Win-Win의 관계
(기본성품, 전문능력, 탁월한 성과)
-열린마음(Openness) : Family Spirit
자기나 소속부서의 이해관계를 뛰어넘어서 열린 마음으로 전사적이고 미래 지향적인 관점에서 생각하고 업무를
처리하는 것 (유연
trusts ; REITs)
- 부동산 투자를 전문으로 하는 뮤추얼펀드. 리츠는 증권의 뮤추얼펀드와 같이 전문 펀드매니저들이 일반인과 기관 투자가들의 돈을 모아 펀드를 구성, 부동산에 투자해 수익을 투자자들에게 되돌려준다. 일반인들이 리츠 투자를 하는 방법에는 펀드 공모에 직접 참여하거나, 펀드가 증시