불량품에 대한 사과 비즈니스 영어 이메일
분야
hwpDear Mr. Nakatomi,
I hope this email finds you well. I am writing to address a matter of utmost concern regarding the recent quality issue we encountered with the frozen tuna products supplied by Zeus Seafood (Sangdaedong, Jinju).
We sincerely apologize for the inconvenience and disappointment caused by the defective batch of frozen tuna. Our team is diligently investigating the root cause of this quality lapse to ensure that such issues do not recur in the future. We deeply value the trust and confidence that you and your company have placed in our products, and this incident does not align with the high standards we set for ourselves.
Rest assured, corrective measures are being promptly implemented to enhance our quality control procedures. As a company committed to delivering exceptional products, we are dedicated to rectifying this situation and preventing any similar occurrences.
Furthermore, we would like to assure you that replacements for the defective products will be swiftly arranged. We genuinely appreciate your understanding and cooperation in this matter.
Should you have any further concerns or inquiries, please do not hesitate to contact me directly at [Your Contact Information]. Once again, we extend our sincerest apologies for any inconvenience caused.
Thank you for your continued support and understanding.
Warm regards,
[harry kim]
[super viser]
Zeus Seafood (Sangdaedong, Jinju)
