소개글
스타얼라이언스 서비스 사례(영문)에 대한 자료입니다.
목차
1. INTRO
2. ABOUT STAR ALLIANCE
3. THE 5 MAIN EFFECTS OF COOPERATION
4. SERVICE
5. CASE STUDY - ASIANA
본문내용
Formed in 1999, was the first airline alliance to establish a central management team. it is the third-largest airline alliance in the world — behind Star Alliance and SkyTeam.
1. Fares for clients
글로벌 여행자들을 위한 “Round the world"
(1) Round world fare
(2) Star Alliance Circle Pacific fares
(3) Circle Asia Fares
2. Connect and transfer
Star Alliance Connections Service
- Our 'Connections' service at key alliance hubs is working away behind
the scenes.
- Star Alliance Connection Centres will take steps to minimize the effects
of any delays in your journey.
- A staff member meets the incoming aircraft and guides you through
the terminal or to direct plane-to-plane bus transfers.
3. Lounges
The Star Alliance lounge network provides an exclusive environment away from the hussle and bussle.
- Gold member : you and a guest will always be welcome in one of the
Star Alliance 805 lounges worldwide*.
- First and business class : chance to access to the Star Alliance lounge
network, irrespective of membership status.
4. Frequent Flyer Programs
Each frequent flyer program offers unique
and valuable benefits.
- Gold or Silver Star Alliance status
lounge access, extra baggage
allowance and priority in boarding,
standby status and reservations.
참고문헌
Asiana Airline homepage (www.flyasiana.co.kr)
Korean Air homepage (www.koreanair.co.kr)
Korea Civilization Development Association (www.airtransport.co.kr)
Skyteam (www.skyteam.com)
Oneworld alliance (www.oneworldalliance.com)
Economist (www.econopia.com)
Maeil business newspaper (www.mk.co.kr)
Most information is from internal sources: Provided by Asiana