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![[호텔관리론] 플라자호텔(THE PLAZA) 운영관리-7](http://images.happyhaksul.com/thumb/556/555799-0007.gif)
![[호텔관리론] 플라자호텔(THE PLAZA) 운영관리-8](http://images.happyhaksul.com/thumb/556/555799-0008.gif)
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분야
ppt2. 객실소개
3. 부대시설
4. DINING
5. MEETINGS
6. 고객관리
7. 리노베이션
8. 키시스템
9. 영업실적
10. Q & A
명칭 : 플라자호텔 (THE PLAZA)
등급 : 특 1급 호텔
위치 : 서울특별시 중구 태평로 2가
시청역 6,7번 출구와 연결
컨셉 : 부티크 비즈니스 호텔
경영이념
‘Trust(신뢰), Respect(존경), Innovation(혁신)’
서비스가치체계
-서비스 아이덴티티 : ‘Beyond the Expentaion & the Unforgettable Experience’
- 서비스 컨셉 : 3 Touch (Professional Touch, Attentive Touch, Detailed Touch)
- 서비스 인재상 : 2P (Passion at Service, Pride in THE)
- 서비스 5단계 : Great (Good Smile, Recognition, Eye-contact, Approach,
Thank you)
http://blog.naver.com/maywalk?Redirect=Log&logNo=110097775775
http://blog.naver.com/wl1719?Redirect=Log&logNo=30100845136
http://lastima9.blog.me/150104075046
http://blog.naver.com/bloomran?Redirect=Log&logNo=150096924883
www.hwhnr.com
http://dart.fss.or.kr
