network that was successfully sold to Microsoft for $265 million in 1998. Tony met Alfred Lin (COO/CFO) in college, when Tony was running a pizza business and Alfred was his #1 customer.
- Hsieh’s 10 tips for building a service-focused culture :
1. Commit to customer service, and make it part of your mission - not just a department.
2. Come up with committable core values.
3. Actively man
network that was successfully sold to Microsoft for $265 million in 1998. Tony met Alfred Lin (COO/CFO) in college, when Tony was running a pizza business and Alfred was his #1 customer.
- Hsieh’s 10 tips for building a service-focused culture :
1. Commit to customer service, and make it part of your mission - not just a department.
2. Come up with committable core values.
3. Actively man
것이 제품의 서비스화와 서비스의 제품화이다.
제품의 서비스화(Servicize Products)는 의료나 교육, 관광 등과 같은 전통적 서비스의 발달과 함께 제조 기업들이 서비스 비즈니스에 적극적으로 참여하는 현상을 의미한다. 과거의 제조업은 고객에게 좋은 제품을 제공하는데 만족하였으나, 지금은 많은
of SNS is being more and more important. Corporations can provide various services through SNS, people around the world can communicate very effectively and easily though SNS. Also, SNS can be used to boost the value of social capital. But there can be pitfalls of SNS. In this report, we will think about meaning of SNS these days, and will talk about its value, effects, drawbacks and solutions.
of SNS is being more and more important. Corporations can provide various services through SNS, people around the world can communicate very effectively and easily though SNS. Also, SNS can be used to boost the value of social capital. But there can be pitfalls of SNS. In this report, we will think about meaning of SNS these days, and will talk about its value, effects, drawbacks and solutions.