analytical CRM, operational CRM, and collaborative CRM. Companies need to use the right type of CRM at the right time to get the preferred outcome.
A. Analytical CRM
i. Definition and basic concepts of analytical CRM
Analytical customer relationship management deals with analyzing customer data generated by operational CRM. Analyzing customer data allows companies to better understand c
mature males, and in cows, milk production can decline significantly. Though most animals eventually recover from FMD, the disease can lead to myocarditis (inflammation of the heart muscle) and death, especially in newborn animals. Some infected animals remain asymptomatic, but they nonetheless carry FMD and can transmit it to others.
3) Incubation
The incubation period for foot-and-mouth disea
What’s Business Intelligence(BI) ?
Set of applications and technologies of approaching, gathering, storing, analyzing data for quick and correct decision-making.
It includes
{data mining, data base& data warehouse, statistic analytics, prediction etc}
“An umbrella term to describe concepts and methods to improve business decision making by using fact-based support systems."
analytical solution
(temperature vs fin length)
1.1.1. Analytical Solution을 구하기 위해 필요한 DataAnalytical solution을 구하기 위해 필요한 실험 데이터를 정리해 보면 다음과 같다.
◉ Fin의 길이 : L = 0.3 m
◉ Fin의 폭 : width = 0.1 m
◉ Fin의 두께 : thickness = 0.002 m
◉ Fin의 재질 : Pure Copper
◉ Therm
analytics capabilities.
Data Integration: Fully leverage all the data flowing into client’s business to uncover hidden insights and increase the competitive edge.
James Goodnight - “Contented Cow Gives More Milk”.
Employees come before customers.
Employee Satisfaction → Customer Satisfaction → Profit Growth
Average working years - 10 years
Average age of employees – 45 y