has emerged as an unparalleled name that is virtually interchangeable with the word coffee. Starbucks is now a multinational company with over 12,000 stores worldwide and a goal to reach 40,000. Schultz says Starbucks is not in the coffee business but, rather, in the people business, and that its success is attributed to the successful creation of an emotional connection with the consumer.
support, and assistance from a senior
∙ -It satisfies what employees need for their emotion and job affairs.
∙ -It helps company strategy or communication of company’s policy be harmonious
Dual Ladder System ∙ -A system of managing a separation between a professional and a manager in a promotion path.
∙ -Provides opportunity to a professional who is willing to at
Degree to which employees believe the organization values
their contribution and cares about their well-being.
(조직이 직원들의 공헌과 그들의 행복에 관심을 가지는 등급)
Higher when rewards are fair, employees are involved in
decision making, and supervisors are seen as supportive.
(공정한 보상을 받을 때, 직원이 결정을 내리는데 관여할 때,
Fight or flight response
Defining Stress
Stress : Behavioral,physical or psychological response to stressors
Eustress : Stress that is good or produces a positive outcome
Job demands
Work overload
Underload and monotony
Role conflict
Role ambiguity
Job security
Group dynamics
Managerial behavior
Harassment
Culture
Structure
Technology
Introduction of change in work
인재육성의 관심 증대
많은 조직들이 구성원의 교육,훈련 및 개발을 중요한 전략으로 활용하고 있음.
HR 활동들이 조직에 중요한 전략이 되고 있음.
교육훈련 및 역량개발이 HR Manager에게 가장 중요하게 다루어지는 문제가 되고
있음.
❖HRD(Human Resource Development)
현재와 미래에서 요구되는 Skill들