What isthe CRM
Professor
Robert lattberg
(inNorthwestern University) say
“Having a customer database isno longer
a competitive advantage.
Not having a customer database isnow
a competitive disadvantage.”
Strategy to learn more about
customer’s needs and behaviors
Innovation to change
in organization
ofthetop 10 global telecom companies
Deutsche Telekom
Verizon
SBC
BT Group
AT&T
Wyse Launches Industry's Sleekest
New Thin Client
Feathers
Multiple sessions with seamless windows
Appliance-like plug-and-play installation and
configuration
Straightforward client imaging that requires
only a standard FTP server
Fully stateless operation with no data stored l
1. Introduction
"Relationships with customers and suppliers allow us to know what we must be able to supply in real time andthen very quickly and precisely meet that demand while maintaining low inventory."
(Dave Schneider, engineering manager of Dell)
As of July 2002, Dell Computer Corporation (Dell) was the world’s largest direct selling computer company, with 34,800 employees in more tha
1. 파일 관리용 명령어
컴퓨터의 효용 가치를 높이는 것 중의 하나로 데이터 관리의 유용성을 들 수 있다. 즉, 컴퓨터에서 데이터를 보관하고 필요한 경우에 언제든지 다시 열람할 수 있고, 보관되어 있는 데이터를 다른 작업에 사용할 수 있다.
이러한 유용성을 갖는 데이터는 곧 컴퓨터의 효용성을
ofthe customers
Product catalogs can be visualized
A 3D product view will create a selling opportunity
Customers can be encouraged to buy with AR offers
Customers can be lured inside the stores
/ AR inTourism /
Tourism is accountable for 30% ofthe world’s exports of services, 6% of overall exports of goods, andisthe basisofthe service culture in many societies.
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