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분야
hwpIn summary
Solutions
Ritz Carlton vs. Hyatt
Presentation script
#1. Reservation
#2. Check-in
#3. Room Service
#4. Daily Settlement
#5. Check-out
Ritz Carlton vs. Hyatt
As we learned before, Ritz Carlton stores detailed information about the customer. They store customers’preferences, things like what color they like, what kind of water they drink, or what kind of perfume they prefer. After customers visit Ritz Carlton, detailed information is stored in their information systems and uses it when customers visit again. Their information systems are linked world widely so the information of the customer can be approached wherever the customer goes.
In Hyatt case, we figured out that they use systems to practice customer relationship management, but unlike Ritz Carlton Hotel, they just use the customers’information to support other sectors of the managements. When the customer orders room service, it is treated as customer information and sent it to revenue management sector so that they can add up all the amounts of services the customer used.
Also Ritz Carlton uses MIS system like Cognos. They don't use Cognos, but similar other systems like Guest Recognition, Global reservation system, Neax2400, VingCard software, Energe management system and Maginet.
Presentation script
The Hyatt House started at Los Angeles International Airport on September 27, 1957 and growed the fastest hotel chain in USA. In 1969, Hyatt open the first overseas hotel and introduce the Grand Hyatt and Park Hyatt brands.
Now Hyatt has over 340 hotels world wide.
#1. Reservation
