소개글
[생산운영관리] 품질 및 품질관리 개선 -Hank Kolb의 사례에 대한 자료입니다.
목차
1.What is Quality?
2.What is Quality Management?
3.What is Greasex?
4.CTO (CQO) is..
5.Fishbone Diagram
6.The approach from Producer’s position
7.Things to be Overcome
8.Expected effects
본문내용
1. The one who estimates and monitors the modified quality
management system and make it concrete in order to pass
to real business.
2. The one who make s the trustful and dependable
relationship with customers and even with CEO
3. The one who is in charge of operating and managing R&D
system and process openly and impartially
○ The opposition from other employees
->Affect their benefits
->Not ready to adapt a new thing
○ The high cost at the beginning