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분야
pptx2. Organizational Behavior - Leadership
3. Problems & Solutions
- Values are people’s deep “sacred” convictions about how they must
behave themselves –
values are behavior guidelines.
2. EMPLOYEES COME FIRST
- “To our employees: We are committed to provide our Employees a
stable work environment with equal opportunity for learning and personal
growth. Creativity and innovation are encouraged for improving the
effectiveness of Southwest Airlines. Above all, Employees will be provided
the same concern, respect, and caring attitude within the organization
that they are expected to share externally with every Southwest Customer.”
3. REWARDS & RECOGNITION
- Workers know that the company provides meaningful recognition and
rewards for their performance – they know exactly what it is the company
gives them in return for their exceptional work – there is no doubt about it.
4. MISSION
- “The mission of Southwest Airlines is dedication to the highest quality
of Customer Service delivered with a sense of warmth, friendliness,
individual pride, and Company Spirit.”
5. HIRING
- SWA has a VERY rigorous hiring procedure – nothing and nobody is left
to chance and/or to gut feeling.
6. DISTURIBUTED LEADERSHIP
7. PERFORMANCE MANAGEMENT
- SWA emphasizes a rigorous tracking and rewarding of individual
performance, coupled with clear, immediate and straight feedback.
