[인적자원관리론] Nordstrom(노드스트롬) 사례 분석(영문)

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레포트 > 경제경영계열
2011.04.06
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소개글

[인적자원관리론] Nordstrom(노드스트롬) 사례 분석(영문)에 대한 자료입니다.

1. WHY WE CHOSE THE COMPANY, NORDSTROM DEPARTMENT STORE?
2. INTRODUCTION OF NORDSTROM DEPARTMENT STORE
3. HR POLICY & PRACTICE OF NORDSTROM DEPARTMENT STORE
4. COMPARISION NORDSTROM DEPARTMENT STORE TO LOTTE DEPARTMNET STORE
5. APPICATION NORDSTROM HR POLICY TO LOTTE DEPARTMENT STROE

본문내용

2-2. PRESENT NORDSTROM DEPARTMENT STORE
• Operates 112 full-line department store
• 68 Nordstrom Rack clearance store
• Nordstrom plans to open approximately 50 stores within the next 10 years and has already publicly announced 26 store openings through 2012
• Today, Nordstrom has grown from one downtown Seattle shoe store into a
nationwide fashion specialty chain with renowned services, generous size ranges and a selection of the finest apparel, shoes and accessories for the entire family.

3. HR POLICY & PRACTICE OF NORDSTROM DEPARTMENT STORE

- NORDSTROM DEPARTMENT STROE HAS THE HR VISION THAT CONSIST OF Heroic service and unconditional return, pacesetter club, one stop shopping, empowerment, selling commission policy, Goal planning and approval and compliment policy.

3-1. THE JOB NOTICE OF NORDSTROM
We are looking for
- Person who has a great sense of pride
- Person who loves him/herself
- Person who can entertain customers
- Honest, diligent, thoughtful, and dedicated
- Having vision, put effort to live like the vision

3-2. HR POLICY OF NORSTROM DEPARTMENT STORE

Nordstrom says
“employee is like valuables because they try to entertain customer at first.”
Nordstrom put more emphasis on current customer than new customer. So they prefer internal promotion. They aim to maintain high standards of customer relation.
And Nordstrom operate high quality customer relation management system by spending millions of dollars each year.
They also urge customer to be best salesman to motivation them. When being selected as best salesperson, Corresponding advantages are offered.
The clerks in Nordstrom have authorities in servicing to customers.
And Nordstrom has a accurate reward system, they always estimate employee’s performance.
HR policy’s policy of Nordstrom is responsibility.

#노드스트롬 #인적자원관리론 #사례 #Nordstrom #스트롬

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