service factors and improvement factors.
3. Service factors
Pre-Transaction Service
1) Safe Log-in Service - General public certificate Log-in
Nowadays, concerning about personal information management is growing in community and incidents which is related to leak out the customer information is increasing. Because of the fact, The 11st provide the general public certificate log-in s
service company and another source of revenue growth. Amazon offer a consulting service to other virtual retailers which helped Amazon enters into new market segments and improve its IT system by learning. Amazon not only broad their retail ventures but strengthen the customer-friendly features which would enhance its revenue.
(2) The Business-level Strategy
Use of Resources
Resource
Ⅱ. 기업 경영
1. 경영 이념
(1) 고객만족
○ 세스코는 고객의 니즈를 정확히 이해하고 충족시킬 수 있는 서비스를 제공하는 건강한 기업, 정직한 기업이 되는 것이 고객만족 경영이념이며 항상 고객의 입장에서 생각하는 자세를 바탕으로 고객에게 최고의 가치를 제공함으로써 회사와 고객이 함
networks
Gathering and Delivery Check
Warehousing, Releasing and Inventory Check
Check using Mobile
e-CS (Customer Service) Center
Partnership Center
B2C (CRM, One to One Marketing, DB Warehouse)
Use community : Internet Delivery reservation service,
Internet estimate Service,
Delivery/e-payment package system
2. B2B
to help customers and provide prompt service.
Customer want a delivery finished promised time and location
Also the condition of product is important
Hanjin set the customer protective policy
Real time delivery check system
Happy call and SMS service
Make efficient service performing and service communication in moment of service encounter
even he or she is alone.
They wanted to provide small number of real Japanese style dishes
Sales forecast
80 Dishes
per day
Would be enough
Reset standard quantity of dishes (60 each for lunch time and dinner)
Fastness: Redesign their production process
Shortage of labor unit: Adopt Self-service system for delivery of side-dishes
Tasty: Material freshness
System
In a corporate, there are numerous systems as ‘systems’ are all about daily activities of business. Orion also has a number of systems across various business processes. This report, however, would focus on the systems related to food hygiene as they are core systems in confectionery companies.
1) Audit from AIB (American Institute Bakery)
Orion has gotten audit from AIB(Am
Introduction
WIZWID INC. (WIZ + WIDE)
e-commerce and e-fulfillment service provider.
WIZWID.com was launched on March 14th, 2001
Partnerships with :
CK Logistics and Trading Company Inc.
A Los Angeles warehouse (LA Hub)
Back-end system :
Operations, Marketing, Global Marketing, Merchandising,
and General Administration
Turnover : 26 Billion won (20
service centers
Office – 1,450 locations
▪ 가용운송자원 항공기 677 대, 사용공항 375 곳, 지상운송수단 70,000 대
▪ 2005년도 매출액 $ 29.4 billion
IT Infra Structure - COSMOS
▪ The Customer Oriented Services and Management Operating System
▪ FedEx의 역사와 함께 발전해 온
A group of 12 staff members of BAI conducted the evaluation from August 29 to October 4, 2002 over the Ministry of Health and Welfare (MOHW) as a central government and 32 Shis (non-metropolitan cities) / Kuns (counties) / Kus (boroughs) as local governments by means of site visits and open-ended interviews.
감사원 12명의 직원 그룹은 중앙정부와 32개 시/군/구 지방정부에